Describe

A command / instruction word used within an exam situation or when trying to communicate something to another person. To describe something, you would most likely be providing information on a feature, function or process. This would typically be a short to medium length communication, of a paragraph or two, or more, depending upon the actual descriptive request being made.

  Disciplinary Procedure

The formal steps which are to be taken to address misconduct, which can be inappropriate behaviour, or poor performance, which might be to do with routinely producing or delivering sub-standard products or services. Employers will have a formal written procedure which needs to be followed by employers and employees if a disciplinary proceeding is to commence. In many cases an informal but professional discussion between employer and employee will often resolve the issue, although this will depend on the seriousness of the issue. (https://www.gov.uk/disciplinary-procedures-and-action-at-work)

  Discrimination

It is unlawful to unfairly treat someone differently from others. The Equality Act 2010, Section 4, identifies ‘protected characteristics', which legally protects individuals against discrimination, and are given as: • age. • disability. • gender reassignment. • marriage and civil partnership. • pregnancy and maternity. • race. • religion or belief. • sex. • sexual orientation.

  Discuss

A command / instruction word used within an exam situation or when trying to communicate something to another person. To discuss something, you would need to set out a logical and well-reasoned approach to the subject being discussed. This would be an in-depth communication. Benefits and limitations of the subject would be provided, including examples of each, and insight, which might be future applications or issues, into the subject would be expected as part of a discussion. To ensure a well-reasoned approach is taken within a discussion there should be a balance, not necessarily an even bal

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  Equality

In a workplace situation this means providing the same job opportunities to all employees and treating everyone fairly, without discrimination. Individuals should also be provided with appropriate support to help them achieve their potential to ensure they have equality of opportunity; this may mean providing different support to people with different abilities.

  Explanation

The process involved to provide information to explain a situation, term or requirement. Typically, this would involve a careful step-by-step approach throughout which the person doing the explaining will be checking that the receiver/s of the information understands what is being said or demonstrated.

  Five Dysfunctions of a Team

A model of team effectiveness, by Patrick Lencioni, which builds on each stage so that ultimately a results-oriented team is produced. He proposed that there were five stages of dysfunction impacting on producing an effective, high performing, team: 1. Lack of trust. Avoiding a blame culture can help reduce the fear of being vulnerable form other team members. Learning from mistakes in a collaborative way can encourage trust within a team. This is the foundation stage required to achieve ultimate success. 2. Fear of conflict. Being open, transparent and respectful of others will help to redu

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  Five Practices of Exemplary Leadership

Kouzes and Posner (The Leadership Challenge, 6th Edn, 2017) identify five practices, or behaviours, that are needed for someone to be considered an exemplary leader, by making something extraordinary happen: This is someone who others will willingly and enthusiastically follow. The five practices are: 1. Model the way. State clear goals, express and share values, and establish standards of behaviour. Provide opportunities for continual improvement. 2. Inspire a shared vision. Provide a vision that offers a positive outcome and which others can readily align with. 3. Challenge the process.

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  Goal, Reality, Options, Way forward

A coaching model, often abbreviated to GROW, which can be used to help individual’s plan a learning or development journey. The coach, which might be a line manager, will be supporting and guiding (i.e. facilitating) but not instructing the individual which direction to take, this must be determined by the individual themselves. The first step is to define a suitable goal to aim for. What is the purpose behind this journey and then define it in terms of the abbreviation SMART? There will be an end point, which would the ultimate aim, but also touch points / short term goals along the way.

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  Grievance Procedure

A formal approach that is followed when a complaint is made by an employee to an employer about a workplace situation. If the grievance can be resolved satisfactorily to all parties in an informal manner, such as through a discussion, then this would usually be considered the most appropriate way of handling the issue. If, however, it is inappropriate to, or cannot, be resolved informally, then a formal procedure would need to be followed. It is a legal requirement for employers to have a grievance procedure and it must be made available, in writing, to all employees. “It must include:

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