Grievance Procedure

A formal approach that is followed when a complaint is made by an employee to an employer about a workplace situation. If the grievance can be resolved satisfactorily to all parties in an informal manner, such as through a discussion, then this would usually be considered the most appropriate way of handling the issue. If, however, it is inappropriate to, or cannot, be resolved informally, then a formal procedure would need to be followed. It is a legal requirement for employers to have a grievance procedure and it must be made available, in writing, to all employees. “It must include:

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  Herzberg's Two-Factor Theory

Frederick Herzberg proposed that a motivated employee is one who is a satisfied employee. He identified two classes of satisfaction: Dissatisfiers (classed as Hygiene factors; these are demotivational) and Satisfiers (classed as Motivators, or Motivation factors).

  Idea Challenge

An idea generation and problem-solving technique which involves the problem or issue being explained and defined as clearly as possible. This may, for example, involve the use of flow charts or product specifications to help create ideas. The most suitable idea, or ideas, are developed to provide a solution which can be evaluated against the ‘starting position' to indicate the extent of improvement made.

  Idea Generation Techniques

There are many ways in which to help create new ideas for a product, process or working practice. Many of these techniques can also be used to engage employees into developing themselves as well as for building a more effective and productive team. Examples can include: • Analogy Thinking.

  Idea Generation, Factors which can Influence

1. Providing an environment, as a physical space as well as psychological, in which creative ideas can flourish can help initiate and then develop ideas further. A friendly, open, positive and non-judgmental environment can provide the support, where needed, to encourage interaction and collaboration for the sharing and discussion of ideas. A physical space which can contribute to idea generation will vary depending on the personalities and preferences of individuals involved, but they can be warm and comfortable, relaxing, informal (or formal), visually stimulating, quiet (although some peop

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  Idea Screening

An idea generation and problem-solving technique which involves identifying and creating a range of ideas to address a particular issue or problem, which might be through brainstorming, brainwriting, or similar and hopefully a large number of ideas will be created.

  Inclusive

A workplace that is inclusive is one that provides an environment in which employees feel valued and respected. An inclusive workplace is one in which discrimination and inappropriate behaviours are better understood and this reduces the likelihood of these issues arising.

  Induction

A planned programme of informing and guiding a new employee, or an existing employee in a new role, into the purpose of their role and to help them settle in as quickly as possible so they can become an engaged, motivated and productive member of the team. The actual induction programme will vary according to requirements, but will typically include features such as: • Introducing an individual to others in the team and organisation. • Shown around the premises to familiarise themselves. • Providing a planned induction programme. Features of this might be covered over sev

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  Instruction

This might be an order that must be carried out, or the provision of information for advice and guidance, for example, within an operating manual on how to do something, what to do in a specific sequence, where to go (for example in case of fire), or similar.

  Job Description

An explanation of the requirements and responsibilities of a specific job role. This is an essential document in any recruitment process because it provides potential candidates with information on which to make an informed decision as to whether it suits their aspirations and also for employers in determining how the role meets their business needs. The recruitment advert can be specifically targeted to attract the intended audience, reducing wasted time, effort and monies, which can occur when the purpose of the role is unclear and poorly defined. There are other reasons for having a job

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