Creative Thinking advert image shown if present
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The ability to thinking of new and different ways of solving problems, improving working practices, improving product features, developing new ideas, products, processes to benefit an individual and organisation.

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  Critical Thinking Skills advert image shown if present
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A process which analyses, interprets and evaluates information, problems, concepts, and values.

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  Cultural Awareness advert image shown if present
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One of the many Employability Skills. The world is an interconnected place and with the globalised economy there is often a need to have an understanding of the many different cultures.

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  Customer Service advert image shown if present
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Providing effective and efficient information, advice and support to existing and potential customers.

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  Data Skills advert image shown if present
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The use of data to make better informed decisions. A 2021 UK Government report defined data skills as "any skill that involves the gathering, interpretation and communication of data, often as part of a team". ... "These skills cover a range of technical (hard) skills and generalist (softer) skills relating to good work practices in the context of data."

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  Decision Making [1] advert image shown if present
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One of the many Employability Skills, which can also be called or include 'Using your own initiative'. Can you make decisions, or do you have to rely on others to help you all the time?

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  Digital Literacy Skills advert image shown if present
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One of the many Employability Skills, previously being called IT or ICT use. This is everywhere in the workplace – mobile phone technology, web and mobile apps, tablet computing, laptops, desktops, software applications – World Wide Web (Internet) browsers, word processors, spreadsheets and email are probably the most commonly used within the workplace and for formal learning.

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  Diversity advert image shown if present
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The range of characteristics which make up a workforce.

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  Effective Communication advert image shown if present
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This is essential if the message being conveyed to another person or persons is to be clearly understood by them. Miscommunication can readily lead to misunderstanding, the taking of (unintended) offence, the increase in an exposure to risk with a consequent increase in the likelihood of an accident or injury, having to redo a task, wasted resources, or failure to achieve a desired outcome.

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  Emotional Intelligence advert image shown if present
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The ability to understand your own and others’ emotions and how to best engage with others depending upon their behaviour at the time.

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