Effective Communication

This is essential if the message being conveyed to another person or persons is to be clearly understood by them.
Miscommunication can readily lead to misunderstanding, the taking of (unintended) offence, the increase in an exposure to risk with a consequent increase in the likelihood of an accident or injury, having to redo a task, wasted resources, or failure to achieve a desired outcome.
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Emotional Intelligence

The ability to understand your own and others’ emotions and how to best engage with others depending upon their behaviour at the time.
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Employability Skills

These can be thought of as mostly those skills that become an extension of an individual’s personality and stay with them throughout your life.
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Ethical Awareness

Being able to recognise the ethical implications of your thoughts or actions.
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Foreign Language Skills

One of the many Employability Skills. With the amount of international trade that takes place between UK businesses and those that are based in other countries, the ability to be able to hold a conversation with people that do not have English as a first language can be very beneficial.
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Greencraft

An uncommon term used within grounds management, but where it is used it can mean the application of knowledge and skills in the maintenance of a fine turf surface, primarily bowling green, croquet lawn or golf green.
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Hard Skills

The technical and subject matter skills which cover the knowledge, understanding and physical abilities needed to carry out work task effectively and efficiently.
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Inclusion

A workplace that is inclusive is one that provides an environment in which employees feel valued and respected.
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Inequality

In a workplace situation this means that people are treated unfairly, discriminated against and are not provided with appropriate support to help them achieve their potential, therefore not providing them with equality of opportunity.
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Influencing Skills
