Cultural Web

A model, developed by Gerry Johnson and Kevan Scholes in 1992, which describes the culture of an organisation using six interconnected elements (essentially a network or interconnected web) and which can then be used to change the culture of the organisation.
1. Stories. The history and people of the organisation.
2. Symbols. The visuals of the organisation and its employees, which includes business attire, logos, web site, offices, cars and vans, etc.
3. Rituals and routines. Behaviour and expectations of employees.
4. Organisational structure. Management hierarchy and authority of roles within it.
5. Power structures. Organisation decision makers.
6. Controls. Policies and procedures, performance indicators.

Devise questions and answers for each of the elements to provide a detailed picture of the organisational culture in the past and in the present. From this position the desired future culture can be determined, and a roadmap created, identifying changes needed, sequencing and prioritising, of how this is to be achieved.