Problem Solving Skills

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One of the many Employability Skills. How do you solve a problem? Gather the facts, analyse the problem and come up with one or more solutions. Employers like to be able to see solutions that help drive a business forward, not problems that would need their constant input.

Can you demonstrate some good examples of problems you have solved? They don’t have to be particularly large projects but can be small problems which have affected the smooth running of a task and that the solution improved the situation (such as efficiency and effectiveness) as a result of your problem-solving skills.

Many problems are small issues that need resolving; they do not need to be such mind-boggling things such as ‘How did life begin?’.

Typical problems that will be encountered within the workplace will be things like:
1. How to best present information to customers;
2. The ICT system needs to be tweaked to support an improved part of a process. What then is required from the computer coders to make the system look right from a user’s perspective?
3. A query from a customer has arisen which isn’t covered by an existing process. Can you think of how their query can be answered by thinking just outside of the defined box?