Conflict Management

The process of identifying, reducing, limiting and eliminating disagreements and disputes which negatively impact relations between individuals and / or teams. The aim is to resolve issues before they arise by being aware of trigger points or to resolve and mitigate issues in an efficient, balanced and reasonable way to provide an outcome which is acceptable to all parties involved. The Thomas-Kilmann Conflict Mode Instrument identifies five styles of managing conflict: accommodating, avoiding, collaborating, competing and compromising.