Observation Assessment

This would involve a candidate carrying out a defined task, or tasks, within a workplace situation, and being observed by an assessor.

Relevant questions would also be asked of the candidate to confirm their understanding of the procedures carried out.

An observation assessment is suitable for the holistic assessment of behaviours, knowledge and skills, and is particularly useful within a workplace situation, even more so when a candidate is interacting with customers.

An observation assessment is also suitable for assessing practical skills.