Quality Function Deployment 
A process and set of tools, especially the ‘House of Quality', which can be used to capture the needs and desires of a customer and turn these into a product, with measurable criteria, to best meet those needs.
Quality Function Deployment
A process and set of tools, especially the ‘House of Quality', which can be used to capture the needs and desires of a customer and turn these into a product, with measurable criteria, to best meet those needs.